Refund policy

Returns

We currently do not offer general change-of-mind returns.

We only accept returns if the item you receive is damaged, defective, or incorrect. In such cases, you must contact us within 48 hours of receiving your order so we can review the issue and help you with the next steps.

To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in its original packaging.
- You’ll need the order confirmation or proof of purchase.

To start a return, contact us at foolishly@bakarashi.com with your order number and clear photos or videos of the issue.

Once your return request is approved, we’ll either:
- Arrange a reverse pickup if your pincode is serviceable by our courier partners, or
- Ask you to ship the item to our return address and reimburse the return shipping cost after inspection.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at foolishly@bakarashi.com.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This must be done within 48 hours of delivery so we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns for:
- Used items
- Items not in their original packaging
- Requests raised after 48 hours of delivery
- Returns due to personal preference or expectation mismatch
- Gift cards or sale items

If you’re unsure whether your item is eligible, reach out to us at foolishly@bakarashi.com before sending anything back.

Exchanges

The fastest way to get a replacement is to contact us with details of the issue. If your item qualifies, we’ll process a replacement as per our returns process. In some cases, we may ask you to place a new order once your refund or resolution is confirmed.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be refunded to your original payment method within 3–10 business days.

Please note that your bank or card issuer may take additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at foolishly@bakarashi.com.